Privacy Policy

Privacy Policy for Richah UK Ltd

Last Updated: February 27, 2026

Welcome to the Privacy Policy for Richah UK Ltd ("we," "us," or "our"). We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website and interact with our services.

As an AI solutions company, we take data ethics and security seriously. This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Important Information and Who We Are

Purpose of This Privacy Policy

This policy aims to give you information on how Richah UK Ltd collects and processes your personal data through your use of this website, including any data you may provide through our contact form or when signing up for services.

Data Controller

Richah UK Ltd is the controller and responsible for your personal data. If you have any questions about this privacy policy or our data practices, please contact us:

  • Email address: theteam@Richah.UK

  • Postal address: Burnbank, Lamplugh, CA14 4TY

Your Duty to Inform Us of Changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier.

  • Contact Data: Includes email address and telephone numbers.

  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Includes information about how you use our website and services.

  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

  • Transaction Data: Includes details about payments to and from you and other details of products and services you purchase from us.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your Identity and Contact Data by filling in our contact form or by corresponding with us by post, phone, or email.

  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To respond to inquiries: To process and respond to the messages you send via our contact form.

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing AI solutions).

  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Comply with legal obligations: Where we need to comply with a legal or regulatory obligation.

AI Model Development

As an AI solutions company, we may use anonymised or aggregated data to improve our algorithms and AI models. Anonymised data does not reveal your identity and is not considered personal data under law.

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below:

  • Service Providers: UK-based IT and system administration services.

  • Professional Advisers: Including lawyers, bankers, auditors, and insurers.

  • Third Parties: Parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International Transfers

We are a UK-based company and our servers are located within the United Kingdom. We do not transfer your personal data outside of the UK. Should our processing requirements change in the future necessitating an international transfer, we will update this policy and ensure that a similar degree of protection is afforded to your data as required by the UK GDPR.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

9. Your Legal Rights

Under UK data protection laws, you have the following rights:

  • Request access to your personal data.

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing of your personal data.

  • Request the transfer of your personal data.

  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us.

10. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, but note that some parts of this website may become inaccessible or not function properly.

11. Automated Decision-Making and Profiling

As an AI solutions company, if we implement automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you, we will provide you with information about the logic involved, as well as the significance and the envisaged consequences of such processing for you.

12. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

13. Changes to this Policy

We keep our privacy policy under regular review. Any changes we may make to our privacy policy in the future will be posted on this page.

Privacy Policy | Richah UK